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Forging Bad Customer Relations: Ford Moves From High Potential for Satisfied Customer to Disgruntled Client

July 24th, 2009 · 2 Comments

Sigh … Time for a tale of moving from someone excited about creating a new relationship with a company and one of its products to a household walking away with some serious bad taste in terms of dealing with the firm. (A brief note: To be clear for a moment: in terms of woe and […]

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